Funeral Casework
At one branch the bill is set by funeral volume alone. No UK vendor with a published rate charges per seat, so hiring an extra arranger or giving the out-of-hours staff their own logins costs nothing anywhere in this market. Four of the six UK products publish a rate: Evolution FMS at £5.00 plus VAT per record, eFD Premium at £10 a funeral, Arranger at "from £10", and Funeral Manager at £11.70.
Whether to buy case management software at all in the first year is a separate question, answered in the first-year piece. What follows assumes that decision is made.
Rates read from www.funeralsoftware.co.uk/information(opens in a new tab), seker.co.uk/pricing(opens in a new tab), funeralmanager.co.uk/pricing(opens in a new tab) and arranger.com/pricing(opens in a new tab), last verified on 12 August 2026.
No UK vendor with a published rate charges per seat
This is the load-bearing fact for a small firm, because it removes the cost that dominates most other business software.
Funeral Manager states it outright, and its FAQ answers the user-limit question with a flat no. eFD by Seker caps users at 15 on Premium and makes them unlimited on Enterprise, so users set the tier rather than the bill. Evolution FMS publishes no seat component at all, and Arranger publishes no per-user charge anywhere.
Eulogica is the one exception, and it is partial. Its cloud tiers are differentiated by storage stated per user - 10 GB, 20 GB and 30 GB across Standard, Advanced and Unique - which is near-certain evidence that hosting is billed per user. Whether the core system is also per user is unknown, because Eulogica publishes no price of any kind.
For a firm with two arrangers, a part-time bookkeeper and four casual bearers who each need to see a run sheet, that is the most important structural fact in the market.
eFD Premium is scoped to 1-5 branches and holds back aftercare and CMA reporting
Only one UK vendor splits its product by branch count, and a one-branch firm lands in its lower tier.
Premium is £10 a funeral, up to 15 users, scoped by the vendor to 1-5 branch independent and growing businesses, and carries funeral, sundry and funeral plan administration, email communication, donation platform integration, diary management, a reporting suite, workflow management, supported onboarding, one day of on-site training and 24/7 support.
Enterprise is £15 a funeral with unlimited users, and three of its gated items matter at one branch rather than only to a group. Aftercare management is Enterprise-only, so the tier a one-branch firm buys has no aftercare module. CMA-specific reporting is Enterprise-only, so the reporting tied to the Competition and Markets Authority's Funerals Market Investigation Order sits in the upper tier. And integrations are capped below Enterprise, since "unlimited integrations" is an Enterprise line; the limit below it is not published.
Both tiers carry onboarding at 30 per cent of the first year's subscription, paid in advance, and a 12-month initial term.
Nobody publishes a minimum spend
The other three published vendors put no floor under the meter, and none states that there is no floor either.
Funeral Manager's pricing page and FAQ carry no monthly minimum, and describe the model as monthly, usage-based, with no long-term tie-in. At 50 funerals a year that is £585, small enough against an onboarding that includes an in-person visit from a named training manager to be worth confirming in writing.
Evolution FMS publishes no minimum, no tier and no annual floor, and its trial enquiry form asks for name, company, contact details and how you heard about it - and no volume question at all. A per-record vendor that never asks volume at the enquiry stage is not scoping a quote from it. Arranger publishes no minimum commitment, no setup fee, no contract length and no tier bands.
Treat all four as "not stated" rather than "none", and ask.
Per-funeral pricing is at its cheapest exactly at this size
Usage pricing has no ceiling, which is the standing complaint against it. At one branch that is the wrong end of the curve to worry about: the linearity that punishes a 1,000-funeral firm is what makes the entry cost small.
- Evolution FMS - £300 to £600 at 50 funerals, £600 to £1,200 at 100, £900 to £1,800 at 150
A range rather than a figure, because Oak Technology publishes £5.00 plus VAT per record and never says what a record is, so £6.00 and £12.00 a funeral are both consistent with everything it publishes.
- eFD Premium - £650 at 50 funerals, £1,300 at 100, £1,950 at 150
Year one, including the 30 per cent onboarding fee. From year two it drops to £500, £1,000 and £1,500.
- Arranger - from £500 at 50 funerals, from £1,000 at 100, from £1,500 at 150
A floor rather than a price, because no ladder is published and the tier bands are not named.
- Funeral Manager - £585 at 50 funerals, £1,170 at 100, £1,755 at 150
£11.70 a funeral flat, with no volume break, no cap and no tier above or below it.
A firm doing 150 funerals from one branch also sits well below the CMA's own definition of a large funeral director, which is five or more branches, and below the ten-branch threshold at which a funeral director must file compliance statements. The one-branch compliance exposure is the published documents themselves - the Standardised Price List in the window, inside the branch, and within one click of the homepage - rather than a filing.
The onboarding motion is the real filter at one branch
The recurring cost is small at this size, which makes the one-off cost and the sales motion the thing that actually differs.
eFD charges 30 per cent of the first year up front and includes one day of on-site training on Premium. At 100 funerals that is £300 on top of £1,000.
Funeral Manager describes onboarding that includes record migration, configuration and an in-person visit from a named training manager, with no price attached and no statement that it is free. Its FAQ says some businesses are up and running in as little as four weeks while others take longer, so four weeks is the floor on the vendor's own telling.
Eulogica runs the heaviest motion in the field: an optional Analysis Day at your premises to go through business details, products, pricing and forms, on-site installation that may run to several days where a firm wants many changes, and templates tailored by the vendor rather than edited by the firm. That does not pay for itself against a single-branch firm doing sixty funerals a year, which is why Eulogica's practical floor sits above the per-record vendors' even though no price is published.
Evolution FMS publishes no setup fee and no ongoing support fee. The exception is hardware: its chain-of-custody feature runs on QR wristbands, and Oak sells the Zebra ZD510 printer at £499 plus VAT, which at 100 funerals a year is ten months of licence fees taken up front. Oak notes a firm can print QR codes on a label printer it already owns.
Arranger describes training delivered on site and remotely as part of the service, with no figure attached.
Half of what the bigger products sell is group infrastructure
A one-branch firm is not the target of most of the module list, and paying for the tier that carries it is the commonest overspend at this size.
eFD's Enterprise set - masonry, repatriation, stock, product catalogue, operational dashboards, community activity management - is the operational surface of a real funeral group, which is what it is: eFD was built inside CPJ Field, a multi-branch tenth-generation firm, before it was productised. Evolution FMS's chain-of-custody scanning, bay QR codes and fingerprint capture answer a mortuary problem that scales with the number of people in care. Eulogica's Resource and Inventory modules do the same for vehicles, rooms, equipment and stock.
What a one-branch firm is buying is the record, the diary, the documents and the money. Every product covers those, and the differences that matter at this size are narrower than the feature lists suggest: whether you can edit your own document layouts, which accounting package it writes to, and whether the family ever touches it.
On that last point the field is thin. Of the six UK products, one markets family-facing intake before the arrangement - Eulogica, in a paid add-on module, in the narrow form of a website submission form with an approval step. Funeral Manager's family surface is payment; eFD's client portal is read the estimate and pay the bill; Evolution FMS claims a client portal in one homepage line and describes it nowhere else; Arranger's is a tablet the arranger holds. What a family portal means in this market is worth pinning down before it appears on a shortlist. And none of the six models the wait on a doctor, medical examiner, coroner or registrar as an object with an owner and an age in days.
What Funeral Casework will cost at one branch
Cases will be bought in prepaid packs. One credit will cover one funeral, credits will never expire, so a month with no funerals will cost nothing, and deleting a case within 24 hours will return its credit. Users will be unlimited at every pack size, every feature will be included at every pack size, and no VAT will be added.
Because packs come in tens, the effective rate at the very bottom is above the headline: 25 cases will be £300, an effective £12.00 a case - three packs of ten, with five credits carried forward rather than lost. From 50 cases the ladder takes over: 50 cases will be £425, 100 will be £850, 120 will be £1,050 and 150 will be £1,275.
That is mid-field. Evolution FMS at £6.00 a record undercuts it at every volume, if a record is a funeral. 3 cases will be free on signup with no card, which is the part aimed at a firm that has not yet decided. The full set of published UK rates is in what UK funeral director software costs.