Funeral Casework
£11.70 a funeral. That figure is the sum of two separately priced records - £3.20 for a care-of-the-deceased record, which Funeral Manager calls its digital mortuary, and £8.50 for an arrangement record.
The widely repeated £11 is stale. It appears nowhere on funeralmanager.co.uk today and reads as a superseded headline from an earlier version of the pricing page, still cached in search indexes.
Rate read from funeralmanager.co.uk/pricing(opens in a new tab), last verified on 12 August 2026.
The split is the composition of the headline, not an alternative to it
The pay-as-you-go card reads "£11.70 per funeral", and the FAQ states that "the basic pricing is £3.20 for a care of the deceased record (our digital mortuary) and £8.50 for an arrangement record". The two add to the headline exactly.
They are not a bundle you have to buy whole, and that is why the split matters more than the sum.
A firm that takes someone into its care without going on to arrange the funeral pays £3.20 and no more. A firm that arranges without taking the deceased into its own care pays £8.50. So a director doing a lot of removals for other firms, or one using a third-party mortuary, lands somewhere other than £11.70 a funeral - and needs to price its year on two counts rather than one.
That is also the sharpest question to carry into any comparison. Evolution FMS publishes £5.00 per record plus VAT and never defines a record; Funeral Manager publishes two record types with two prices and states which is which. The same word means different things at the two vendors.
Add-ons are charged only when they are used
Three add-ons sit outside the per-record rate, and the vendor's framing is that they are "only added if you use them".
The three add-on names and the pay-only-if-you-use-them framing are on the pricing page. The rates are not - they sit in script-rendered pricing cards that the page does not always serve, so check them against a written quote before budgeting on them.
The payment rate is the one to press on. Funeral Manager supports card, Apple Pay, Google Pay and bank-to-bank, and it is the only UK vendor with a public product page offering Open Banking. A four-figure funeral invoice is the worst possible card transaction and the best possible Open Banking one, so which rail a firm's families actually use will move the effective cost more than the headline percentage does.
No seats, no tiers, no contract
Three things Funeral Manager states outright on its own pages, and each removes a cost that exists elsewhere in the market.
No per-seat charge. "We don't charge per seat, so you can give access to everyone in your business without worrying about extra costs", and the FAQ confirms there is no limit on user numbers. Chapel staff, out-of-hours cover and casual bearers can each hold a login without changing the bill. eFD, by contrast, caps Premium at 15 users and makes unlimited users the reason to buy Enterprise at £15 a funeral.
No feature tiers. "You always get the full core system without being pushed into costly premium tiers." Nothing in the core is gated, which is a direct contrast with eFD's Enterprise-only aftercare and CMA-specific reporting.
No long-term tie-in. Pricing is monthly and usage-based, and the page says a firm can scale up or down as needed.
Minimum spend, setup fee and VAT treatment are all unpublished
Three gaps, and none of them should be read as a zero.
Minimum spend. Nothing on the pricing page or in the FAQ states a monthly minimum, and nothing states there is none. A pure usage model with no floor means a 20-funeral-a-year firm pays about £234 for the year, which is hard to reconcile with an onboarding that includes an in-person training visit. Absence of a statement is not absence of a floor.
Setup or onboarding fee. Onboarding is described as including record migration, configuration and an in-person visit from a named training manager, with "some businesses up and running in as little as four weeks, while others can take longer". No price is attached anywhere.
VAT. The pricing page does not say whether £11.70 is inclusive or exclusive. Evolution FMS states "£5.00 + VAT" explicitly, so stating it is the local norm and the silence is a real gap. At 20 per cent the difference on 250 funerals is £585.
Support is described without a price - a phone helpdesk 9am to 5pm Monday to Friday, a 24/7 self-service portal, and unlimited online training sessions and webinars. That reads as included rather than being confirmed as included.
The bill rises in a straight line with no ceiling
There is no published volume break, no cap and no enterprise tier, so the model is close to free at the bottom and unbounded at the top.
A 1,000-funeral firm pays forty times what a 25-funeral firm pays for the same software and the same helpdesk. Whether large accounts pay list is unknown. A.W. Lymn, with 25 funeral homes and more than 130 employees, moved to Funeral Manager in September 2025(opens in a new tab), and what an account that size pays is published nowhere. No enterprise tier is published; the absence of one is not evidence that no private rate exists. Whether anything on the UK market is actually cheaper at that volume is its own comparison, and the answer is less obvious than the headline rates suggest.
A second, older product line is priced separately and not published
funeralmanager.co.uk sells only the cloud product. The manufacturer-side sites that predate the 2025 buyout still market an older line, "FM SE", described as "a combination of all the generations of the previous 25+ years, in a compact software bundle" and as fully modular, so a firm buys the features it wants.
FM SE pricing is unpublished, and modular feature-buying is the opposite of the cloud page's no-tiers claim. A prospect could be quoted either product, so establish which one a quote refers to.
What Funeral Casework will charge
Cases will be bought in prepaid packs rather than metered monthly. One credit will cover one funeral, credits will never expire, a month with no funerals will cost nothing, and users will be unlimited at every pack size.
Packs combine, so the year's total is the number that counts - 50 cases will be £425, 100 will be £850, 120 will be £1,050, 250 will be £1,925, 500 will be £3,850 and 1,000 will be £6,500. No VAT will be added and 3 cases will be free on signup with no card.
The two models cross at the very bottom. At 25 cases Funeral Manager's linear rate comes to £292.50 while Funeral Casework will be £300, because credits come in tens and 25 cases needs three packs - an effective £12.00 a case. From 50 funerals upwards the pack ladder falls and the linear rate does not.
Neither of those is the reason to choose between them. Funeral Manager is a broad back office with a digital mortuary, resource planning, memorials, a complaints and governance module no other UK vendor advertises, and a field-level change log recording reason and author. Funeral Casework will do less than that on purpose - one case record, the family entering the deceased's details themselves through a link with no account, every outstanding wait carrying the days it has been open, and a price list held in the structure the CMA requires. A firm buying compliance evidence against the Scottish Code is buying the first. A firm whose pain is chasing the registrar and retyping what the family already told someone is looking at the second.
Every UK vendor's model side by side is in what UK funeral director software costs.